Can I order my package now?
When your gallery is in the Advance Pay mode before your photo day, you can not purchase a package. However, you can purchase an advance payment which is like purchasing a gift card towards your future order. If you purchase an Advance Payment you will receive FREE SHIPPING to your door step on your future order. Once the photos are uploaded to your gallery you will get a text notification (please opt into the gallery by texting your access code to 90738 to receive this notification) letting you know that your gallery is ready to be viewed and ordered.
Where are the photos?
Our turn around time on league/organization photos is 10 business days and 15 business days during our busy season (April - June). There are occasional times when our turn around time is much faster than that. Hang tight! After your photo day, we are working our magic behind the scenes and your amazing photos will be ready to be viewed and ordered as soon as we put our finishing touches on the photos. You will receive a text message alerting you when they are ready to be viewed and ordered if you opted into the gallery via text.
Can multiple poses be used for a single package?
YES!!!!! One of the awesome things about our process is pure flexibility. You can select multiple poses within the same package, right from your shopping cart. Here’s how:
Select a photo you wish to purchase and then add a package to your cart.
Then, when viewing the cart, you can select the red Review Photo button next to each item in the cart.
This will bring up the crop window, at the bottom of which is the Change Photo button. Click this button to be taken back to the gallery where you can select another photo or one of your marked favorites.
After you have selected the photo you wish to switch out, it will automatically replace the original photo within the product! You can then continue to swap out images throughout the package, customizing products to your liking with as many poses as there are products. Happy shopping!
What is the difference between an access code and a verification code?
There are two kinds of codes you will come across when it comes to accessing your photos: access codes and verification codes. You might encounter both during your PhotoDay experience, but what exactly is the difference between them?
An access code is essentially the password to your photo gallery. It is set by the Blaze Images and given out exclusively to the school, organization, and parents of the subjects of the photos. To gain access to a gallery, a customer can type in the given access code at galleries.photoday.io…
Or, if on mobile, they can text the access code to 90738, where we will immediately text back with a direct link to the gallery itself. If a customer has the PhotoDay app installed, it will open automatically and direct the customer to their photos. If not, their mobile web browser will open instead.
Verification codes are used to confirm that it’s really you that’s about to log into your PhotoDay account and make purchases. It’s an extra security measure just to make sure you and your financial information are protected. PhotoDay associates your account with your phone number, so when you attempt to view your shopping cart while being logged out, we might prompt you to enter verification code to help identify you.
We’ll send it via text message…
After which you can enter it on the verification code screen. Once you’ve done that, you will be able to view your cart, customize your items, and finally purchase your photos!
How do I text an access code?
How do I access my PhotoDay gallery?
How does AdvancePay work?
AdvancePay is like giving
Why should I purchase an AdvancePay credit?
Get a jump on your child's picture day when you purchase an AdvancePay credit. With AdvancePay, you get to enjoy discounted pricing, discounts or shipping offers that are not be available after picture day. The best part? You're not locked into any package! You can apply your credit after you see your child's photos to any products or packages that you like.
How do I purchase an AdvancePay credit?
You will receive a unique code for your child's picture day that you can text to 90738 and in return, you'll receive a link - or - we will provide you with a direct web link. Either way, once you've clicked the link, you will see the option to purchase AdvancePay credits. Once you purchase the credit, you may get a coupon code to take advantage of the special offer we’ve set up for all the early birds! You can apply this coupon at the time that you place your photo order. Check out this visual step-by-step for more info.
Can I use my AdvancePay credit for more than one child?
If the children are in the same gallery, then yes!!! You can apply your AdvancePay credit to more than one child. However, if your children are in different galleries, you will need to purchase an AdvancePay credit for each gallery.
How much time do I have to order photos?
Our galleries never expire, so you can access them at any time. However, the price will increase gradually over time so it is suggested you order promptly!
What are my payment options?
We accept Visa, MasterCard, Discover
I can't find my photos in the gallery. What do I do?
I can't make it to the scheduled photo day! What do I do?
If your child can not make it to the scheduled photo day you have the option to meet us at one of our other jobs. We photograph many teams/leagues/organizations in the area and you can meet us at one of those jobs to get your photo taken.
*Take note: If your team is doing traditional photos, choosing this option means you will not be in the team photo.